OjaExpress - RETAILER APP
Vanika is an online high-end business tool developed by OjaExpress to promote cross-cultural online grocery shopping. OjaBI helps grocers sell their goods online effortlessly. This initiative was undertaken to support small, ethnic local grocers with no digital presence to increase exposure. Vanika offers vertical integration to decrease cost and increase productivity.
Vanika was started to give small-scale business owners an easy way to maintain inventory online. Small family-owned stores don’t get an opportunity to work with big distributors, they generally have poor record-keeping and lack a proper inventory management system.
Vanika was designed as an all-access portal that helps distributors and suppliers work seamlessly.
1. Implement a Design Process
2. Improve usability across the platform
3. Establish a standardized design kit
4. Establish a standardised Design System
Product Strategy, Visual Design, Prototyping and Testing
July 2020 - Ongoing
Design a community forum
Figma, Adobe Illustrator, Adobe XD, Procreate
Retailers have limited buying power. Most of the time their order volume isn’t high enough to place an order with the distributors. They are often forced to indulge in group ordering activities which they’re not always comfortable with,
Manual phone calls and paper methods are the norms.
This results in:
1. Paper invoices
2.No tax maintaining tools
3. Poor inventory management system
4. Products are bought in a very ad-hoc manner from smaller suppliers
5. Delivery cost is high
6. Managing ordering is difficult
7. Frozen food is difficult manage
With the existing distributor relationship, the Retailers don’t get bulk discount prices.
Understanding the users of OjaExpress
In an attempt to understand the needs of the user we recruited and contacted a few distributors and retailers. The interviews were conducted virtually through zoom.
By asking open-ended questions I understood how the relationship between distributors and retailers works, their current business scenario, the tools they’re familiar with etc.
This helped me form a general idea of:
- What works well today
- Opportunities for improvement
- The ideal state
“Food is a huge part of my culture”
“I want to see and try recipes that most people won’t be aware of”
“I get a sense of a Global feel”
“Go the extra mile and list the ingredients so one can find it on your site as the food bloggers do.”
“Needs to trigger the palette, I like that feeling”
I decided to use an empathy map to synthesize all my research findings from the user interviews. This led me to discover few key insights and helped me uncover some key patterns.
WAYS TO IMPROVE
Understand new product offerings and increase engagement
Understand how I can get people interested in a particular cultural grocery type and connect to a set of grocers that can serve them
Product recommendations to increase margins
Featured products, marketing within the product
Analytics are key, product recommendations based on big sellers
Simple is meaningful - revenue, margins
Summary of orders - simple
Integrated with POS - more in-depth data, start with pulling from PoS but could be two-way
Comparisons to others in your area, nationally
Reporting by community groups/store types
We want to be the brains of their business, business intelligence tool
Culturally appropriate, translation buttons
Based on all the interviews I conducted I created a user persona.
After identifying my target user, I had to understand the problems which I’d aim to solve. To define the problem statement I made use of the insights that I’d gained before.
To narrow down on the features that we needed to implement, I clearly defined the goals that we are trying to meet.
Based on the research findings I created a list of pages and add-ons our website would feature. Oja had a large assortment of pages that needed to be designed. I also had to map and put the pages carefully, making sure the users would find it easy to navigate throughout the site.
After deciding on the user flow and the site architecture for the community, I started sketching out a rough design for the screens. The sketching was based on the design patterns I found while researching similar sites.
Once basic sketching was done I had a fair idea about where each element of the screen would go. To present my idea to the stakeholders I developed some medium-fidelity wireframes. To make the layout responsive and fluid I worked on the different screens simultaneously.
Since I already had a style guide that I had created for OjaExpress, I kept that as a guideline and came up with the following visuals.
I made a simple prototype of the screens that I'd designed on Figma. This prototype was used to present to team members and stakeholders to get early approval. I also used the prototype for usability testing to get early validation from users.
USABILITY TESTING OBJECTIVES
The same participants used in the initial research process were brought back for testing with the following as the major objectives:
1. Test to see of the users are able to perform the tasks in a satisfactory manner
2. Observe users' interactions with the product
3. Assess areas of improvement for future iterations
& Next Steps
Working in an early-stage startup is an extremely steep learning curve. I learn a lot of things quickly and effectively. The scope of my learning is extremely broad and exciting The whole experience is eye-opening that teaches me a lot about being lean and knowing when and where to focus your energy and efforts.
This project is nowhere in its final stage, there's still more work to be done, more users to interview and more changes to make.
Based on the above insights I gathered I'd like to start on the redesign. Additionally I would start on designing the other pages and test it out as well to get an early validation.
Once all the pages are designed I would hand over the designs to the developers and stakeholders.
Expected product launch is during the second quarter of 2021, stay tuned ✌️