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OjaExpress - RETAILER APP

Vanika is an online high-end business tool developed by OjaExpress to promote cross-cultural online grocery shopping. OjaBI helps grocers sell their goods online effortlessly. This initiative was undertaken to support small, ethnic local grocers with no digital presence to increase exposure. Vanika offers vertical integration to decrease cost and increase productivity.

Project Overview

CHALLENGE

Vanika was started to give small-scale business owners an easy way to maintain inventory online. Small family-owned stores don’t get an opportunity to work with big distributors, they generally have poor record-keeping and lack a proper inventory management system.

Vanika was designed as an all-access portal that helps distributors and suppliers work seamlessly.

GOALS

1. Implement a Design Process

2. Improve usability across the platform

3. Establish a standardized design kit

4. Establish a standardised Design System

ROLE

Product Designer

Product Strategy, Visual Design, Prototyping and Testing

TIME

July 2020 - Ongoing

TASK

Design a community forum

TOOLS

Figma, Adobe Illustrator, Adobe XD, Procreate

Design Process

EMPATHIZE

Retailers have limited buying power. Most of the time their order volume isn’t high enough to place an order with the distributors. They are often forced to indulge in group ordering activities which they’re not always comfortable with,
Manual phone calls and paper methods are the norms.

This results in:
1. Paper invoices
2.No tax maintaining tools
3. Poor inventory management system
4. Products are bought in a very ad-hoc manner from smaller suppliers
5. Delivery cost is high
6. Managing ordering is difficult
7. Frozen food is difficult manage
With the existing distributor relationship, the Retailers don’t get bulk discount prices.

MARKET RESEARCH

Understanding the users of OjaExpress
 

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USER INTERVIEWS

In an attempt to understand the needs of the user we recruited and contacted a few distributors and retailers. The interviews were conducted virtually through zoom.

 

By asking open-ended questions I understood how the relationship between distributors and retailers works, their current business scenario, the tools they’re familiar with etc. 

 

This helped me form a general idea of:

- What works well today

- Opportunities for improvement

- The ideal state

INTERVEIW EXCERPTS

“Food is a huge part of my culture”

“I want to see and try recipes that most people won’t be aware of”

“I get a sense of a Global feel”

“Go the extra mile and list the ingredients so one can find it on your site as the food bloggers do.”

“Needs to trigger the palette, I like that feeling”

EMPATHY MAP

I decided to use an empathy map to synthesize all my research findings from the user interviews. This led me to discover few key insights and helped me uncover some key patterns.

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WAYS TO IMPROVE

  1. Understand new product offerings and increase engagement

  2.  Understand how I can get people interested in a particular cultural grocery type and connect to a set of grocers that can serve them

  3. Product recommendations to increase margins

  4.  Featured products, marketing within the product

  5. Analytics are key, product recommendations based on big sellers

  6.  Simple is meaningful - revenue, margins

  7.  Printable reports

  8.  Summary of orders - simple

  9.  Integrated with POS - more in-depth data, start with pulling from PoS but could be two-way

  10.  Comparisons to others in your area, nationally

  11. Reporting by community groups/store types

  12. We want to be the brains of their business, business intelligence tool

  13. Culturally appropriate, translation buttons

USER PERSONA

Based on all the interviews I conducted I created a user persona.

Defining Problems

DEFINE

PROBLEM STATEMENT

After identifying my target user, I had to understand the problems which I’d aim to solve. To define the problem statement I made use of the insights that I’d gained before.

PROJECT GOALS

To narrow down on the features that we needed to implement, I clearly defined the goals that we are trying to meet.

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SITE MAP

Based on the research findings I created a list of pages and add-ons our website would feature. Oja had a large assortment of pages that needed to be designed. I also had to map and put the pages carefully, making sure the users would find it easy to navigate throughout the site.

Ideating Solutions

IDEATE

SKETCHES

After deciding on the user flow and the site architecture for the community, I started sketching out a rough design for the screens. The sketching was based on the design patterns I found while researching similar sites.

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WIREFRAMES

Once basic sketching was done I had a fair idea about where each element of the screen would go. To present my idea to the stakeholders I developed some medium-fidelity wireframes. To make the layout responsive and fluid I worked on the different screens simultaneously.

UI DESIGNS

Since I already had a style guide that I had created for OjaExpress, I kept that as a guideline and came up with the following visuals.

PROTOTYPE DEVELOPMENT

PROTOTYPE

DESKTOP PROTOTYPE

I made a simple prototype of the screens that I'd designed on Figma. This prototype was used to present to team members and stakeholders to get early approval. I also used the prototype for usability testing to get early validation from users. 

USABILITY TESTING

TEST

USABILITY TESTING OBJECTIVES

The same participants used in the initial research process were brought back for testing with the following as the major objectives:

1. Test to see of the users are able to perform the tasks in a satisfactory manner

2. Observe users' interactions with the product

3. Assess areas of improvement for future iterations

Reiterations
& Next Steps

Working in an early-stage startup is an extremely steep learning curve. I learn a lot of things quickly and effectively. The scope of my learning is extremely broad and exciting The whole experience is eye-opening that teaches me a lot about being lean and knowing when and where to focus your energy and efforts.

This project is nowhere in its final stage, there's still more work to be done, more users to interview and more changes to make. 

1.Redesign

Based on the above insights I gathered I'd like to start on the redesign. Additionally I would start on designing the other pages and test it out as well to get an early validation.

2.Design Handoff

Once all the pages are designed I would hand over the designs to the developers and stakeholders. 

3.Product Launch

Expected product launch is during the second quarter of 2021, stay tuned ✌️